Last updated September 11, 2026
Every generation costs us real money the moment it is submitted, because we pay the AI provider on your behalf. That is why credits that have been spent on completed generations cannot be refunded, and why credit packs and plan payments are final once any of the credits from them have been used.
Monthly plans and the Backroom add-on renew automatically every billing cycle until cancelled. Cancel any time in Settings → Manage Billing. Cancelling stops the next charge; your plan stays active, with its credits, until the end of the period you already paid for. We do not prorate or refund the unused part of a billing cycle, and unused monthly credits do not roll over.
If you delete your account, active subscriptions are cancelled immediately and remaining credits are forfeited.
AI outputs vary. A generation that completed but that you do not like, that does not match your prompt, or that a provider's safety filter altered is a completed generation and is not refundable. Use the credit price shown on the Generate button and start with cheaper models or shorter durations when experimenting.
Please contact us before disputing a charge with your bank. Accounts with an open chargeback on a legitimate charge may be suspended until it is resolved, and we may deduct any refunded amount from your credit balance.
Credits are digital content delivered immediately. When you buy them, you expressly request that we start delivering right away and acknowledge that you lose the 14-day right of withdrawal once credits are delivered to your balance. The 14-day unused-purchase refund in Section 2 is offered voluntarily on top of this.
Use the Contact page in the app or email hello@shotborn.com from your account email with the date and amount of the charge. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days.
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